Returns & Refunds

Your right to cancel

If you buy from us online as a consumer, you may cancel your order from the time it is placed until 14 days after the goods are delivered to you. To cancel, email us with your name, order number and a clear statement that you wish to cancel.

Returning a cancelled order

After telling us that you are cancelling, you have a further 14 days to send the rug back. Please keep the rug clean, unwashed and free from damage beyond the handling reasonably needed to inspect it. Fold and pack it securely, ideally in its original protective packaging.

For a change-of-mind return, you are responsible for the direct return cost. We recommend a tracked service and keeping proof of postage. Contact us before sending so we can provide the correct return instructions and reference.

Refunds

We refund eligible payments within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you sent them back if that is earlier. We refund the basic outbound delivery charge where the law requires it. Extra cost for an upgraded delivery service is not refundable. We may reduce a refund only where handling has diminished the value of the goods beyond what would reasonably be allowed in a shop.

Faulty, damaged or incorrect items

Your statutory rights are not affected. If a rug is faulty, damaged on arrival, not as described or not what you ordered, contact us promptly with your order number and clear photographs. We will arrange an appropriate remedy and cover reasonable return costs where required.

How to start a return

Email: info@rugweavers.co.uk
Telephone: +44 7909 345594
Postal address: York House, 18 York Road, Maidenhead, SL6 1SF, United Kingdom.

Please do not send a return before receiving instructions from us. This policy applies to consumer orders and does not limit rights provided by the Consumer Rights Act 2015 or the Consumer Contracts Regulations.